Our citizens’ expectations of public service and government agencies performance affects not only the perceptions and behaviors towards the services provided, but also the satisfaction level with the critical role our agencies provide to our community.
Heightened levels of public scrutiny and fiscal responsibility mean governments must deliver more—and do so more efficiently and effectively. The cost of poor performance at any level of leadership will trigger dissatisfaction and a negative citizen response.
Valencia’s Public Service Academy provides learning and development opportunities specifically designed for all levels of leadership in a public service or governmental agency. These solutions are tailored to the challenges specific competencies for each level within the organization and focus on the skills needed for 21-century public service leadership.
Public Service Academy